How do I request a copy of the personal data ion177 holds on me?

Log in to your account, go to Settings > Legal & Privacy, and submit a data access request. Alternatively, email legal@ion177.xyz with your account ID. We will provide a full data export within 7 business days of verifying your identity.

How do I dispute a transaction made via GoPay or QRIS?

Open a dispute ticket from your account dashboard under Transaction History, or email legal@ion177.xyz with the transaction reference. Payment disputes are acknowledged within 24 hours and reviewed within 5 business days.

Reference

Our Legal Terms, Your Account Rights

ion177 operates under a clear legal framework designed to protect your account, your data, and your transactions.

Terms of ServicePrivacy PolicyDANA / OVO / GoPay / QRIS Payment TermsAccount Data RightsDispute Resolution

Explore the Lobby Read FAQ

What Our Legal Policies Actually Cover

ion177 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define the binding agreement between you and ion177 the moment you create an account. They cover acceptable use, account suspension criteria, transaction finality for payments processed through DANA, OVO, GoPay, and QRIS, and the conditions under which your account data is retained

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or deleted. We do not share your financial data — including your QRIS or DANA transaction history — with third parties except where required by applicable law. Jurisdiction for dispute resolution defaults to the territory where your account was registered, and all eligibility for our services
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depends on local law. If any provision of these terms conflicts with local regulations in your region, the local regulation takes precedence. We update these policies periodically; we will notify you via your registered email address at least 14 days before material changes take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to exercise a data right, or want to dispute a transaction processed through OVO, GoPay, or DANA, our support team is available around…

Live Chat Open the chat widget from your account dashboard any time — 24 hours a day, 7 days a week. Legal and account queries are routed to a specialist within minutes during peak hours.

Email Support Send formal legal requests, data access queries, or payment dispute documentation to [email protected]. We commit to a written response within 3 business days for all formal submissions.

Account Dashboard Log in, go to Settings > Legal & Privacy, and submit a data request or policy query directly. This path creates a tracked ticket so you can follow the status of your request in real time.

DATA & ACCOUNT SECURITY

How We Protect Your Data and Account

Security practices at ion177 are built around your account integrity and the confidentiality of your payment history.

Data Encryption

All personal data — including your QRIS and GoPay transaction logs — is encrypted using AES-256 at rest and TLS 1.3 in transit. No payment credential is stored in plain text on our servers at any point.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page load times. You can manage cookie preferences from the footer of any page on ion177.xyz without affecting your ability to use the account.

Account Access Control

Two-factor authentication is available for all accounts via your registered mobile number. If you notice unauthorised access, lock your account instantly from Settings > Security — no support agent call is required.

Data Retention

We retain your account data for as long as your account is active and for up to 5 years after closure, as required for financial compliance. You may request a full export of your data at any time through the dashboard.

Your Right to Erasure

Once your account is permanently closed and the retention period lapses, we delete your identifiable data from our systems. Submit an erasure request to [email protected]; we will confirm completion within 30 days.

Legal Contact Officer

Our designated data officer reviews all formal requests. Email [email protected] with the subject line 'Data Request' and your registered account ID; you will receive a case reference number within 1 business day.

Common Questions About Our Legal Policies

The questions below reflect what our account holders most often ask about their rights, data, and the terms that govern their use of ion177. If your question is not listed, our live chat team can connect you with a legal specialist around the clock.

We do not sell or share your DANA, OVO, GoPay, or QRIS transaction data with third parties for marketing. Data is shared only where required by applicable law or to process your transaction through the relevant payment rail.

Log in to your account, go to Settings > Legal & Privacy, and submit a data access request. Alternatively, email [email protected] with your account ID. We will provide a full data export within 7 business days of verifying your identity.

After account closure, we retain your data for up to 5 years for financial compliance purposes. Once that period lapses, identifiable data is deleted. You can request confirmation of deletion by contacting our legal officer directly.

Access to and eligibility for our services depends on local law. We recommend you verify that using our platform complies with the regulations in your specific region before creating an account or making any transaction.

Open a dispute ticket from your account dashboard under Transaction History, or email [email protected] with the transaction reference. Payment disputes are acknowledged within 24 hours and reviewed within 5 business days.

We review our terms periodically and notify you by email at least 14 days before any material change takes effect. The updated date is always shown at the top of each policy document on ion177.xyz for your reference.

Yes. You can disable analytics cookies from the cookie preferences panel in the footer of any page on ion177.xyz. Session cookies required for login are kept active, but no analytics data will be collected from your browsing after you opt out.

Our Legal Terms, Your Account Rights

How to Reach Us on Legal Matters

How We Protect Your Data and Account

Data Encryption

Cookie Policy

Account Access Control

Data Retention

Your Right to Erasure

Legal Contact Officer

Common Questions About Our Legal Policies

01 Does ion177 share my DANA or OVO payment data with third parties?

02 How do I request a copy of the personal data ion177 holds on me?

03 What happens to my account data if I close my account?

04 Is my access to ion177 services legal in Indonesia?

05 How do I dispute a transaction made via GoPay or QRIS?

06 How often are the terms of service updated, and how will I know?

07 Can I opt out of analytics cookies without losing account functionality?

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