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How ion177 Protects Your Personal Data

At ion177, your personal data is handled with a clear purpose: we collect only what we need to keep your account secure, process your DANA, OVO, GoPay, or…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedYour right to access, update or deleteAccount-level security controlsContact us anytime to review your data

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What This Policy Covers and Where It Applies

ion177 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with ion177 — from the moment you open an account through to every deposit you make via DANA, OVO, GoPay, or QRIS. We operate this platform for Indonesia, and the rights described here depend on local law. We

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do not sell, rent, or trade your personal information to third parties for marketing purposes. Data shared with payment processors — such as the rails that power your QRIS or OVO transaction — is limited strictly to what those processors require to complete the transfer. Where
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local law permits, we may share anonymised, aggregated data with analytics partners to improve the platform experience. You retain the right to withdraw consent at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data, want to request a copy of what we hold, or need to report a concern about how your information has been handled, our support…

Live Chat Open a live chat session directly from your ion177 account dashboard. Our agents are available around the clock and can escalate privacy requests to our data team within one business day.

Email Support Send your privacy request or data-access query to our dedicated support email. Include your registered account username so we can locate your records and respond accurately within 24 hours.

Help Center Ticket Submit a formal ticket through the Help Center inside your account. Tickets are tracked with a reference number, so you can follow the status of your data request from submission through to resolution.

DATA HANDLING STANDARDS

Six Ways We Handle Your Data Responsibly

Every account on ion177 sits behind a set of data-handling practices that cover collection, storage, retention, cookies, and your rights as an account holder.

Minimal Data Collection

We collect your name, email, and payment method identifiers — nothing more than what is required to verify your account and process DANA, OVO, GoPay, or QRIS transactions accurately and securely.

Encrypted Storage

All personal data stored on ion177 servers is encrypted at rest using industry-standard protocols. Payment credentials are never stored in plain text; only tokenised references used by our payment partners are retained.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage or disable non-essential cookies at any time through your browser or account privacy settings.

Data Retention Schedule

Account data is retained for as long as your account is active and for a reasonable period after closure, as required by applicable law. Once the retention period lapses, data is permanently deleted from our systems.

Account Security Controls

Two-step verification is available for every account. We recommend enabling it from your account security settings page. Any suspicious login attempt triggers an automatic notification to your registered email address.

Your Right to Request Changes

You may request to access, correct, export, or delete your personal data at any time. Submit a request via live chat or email; we aim to process all data-rights requests within 30 calendar days, where local law permits.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often from account holders about how ion177 manages personal data. Each answer is specific to our platform — not a generic legal template — so you can understand exactly how your information is handled from the moment you open your account.

We collect your full name, email address, and the payment method you use — such as DANA, OVO, GoPay, or QRIS. We also log your device type and session timestamps for security purposes. We do not collect data beyond what is operationally necessary.

We share data only with payment processors who handle your DANA, OVO, GoPay, or QRIS transactions, and only the minimum data required for the transfer to complete. We do not sell your information to marketers or unaffiliated third parties.

Open a live chat or submit a Help Center ticket from inside your account. Include your registered username in the request. We aim to deliver a data export within 30 calendar days, where local law permits and your identity has been verified.

Yes. Contact us via email or live chat with a formal deletion request. We will remove your personal data from active systems once any legally required retention period has elapsed, as determined by applicable Indonesian regulations.

Payment credentials are tokenised at the point of initiation and never stored in plain text on our servers. Only the transaction reference required by your payment processor — OVO, QRIS, DANA, or GoPay — is retained after a transaction completes.

We use essential session cookies to maintain your login and optional analytics cookies to improve platform performance. You can disable non-essential cookies through your browser settings or through the cookie preference panel in your account settings.

We retain account data for a period after closure as required by applicable law. Once that retention period ends, your data is permanently deleted. You can ask us for the specific retention duration applicable to your account via our support channels.

How ion177 Protects Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Handle Your Data Responsibly

Minimal Data Collection

Encrypted Storage

Cookie Controls

Data Retention Schedule

Account Security Controls

Your Right to Request Changes

Frequently Asked Questions About Your Privacy

01 What personal data does ion177 collect when I open an account?

02 Does ion177 share my data with third parties?

03 How can I request a copy of the data ion177 holds about me?

04 Can I ask ion177 to delete my account data?

05 How does ion177 protect my payment details like OVO or QRIS?

06 What cookies does ion177 use and how do I control them?

07 How long does ion177 keep my data after I close my account?

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